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Refund Policy

Return & Refund 


Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you! Please contact our customer service at

Important note: Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to change of mind or does not like the design. Buyers assume all risks when choosing the design and fit of their purchase. 

We have 24 hrs order processing hold time for customers convenience. You may cancel or modify your order within 24 hrs.

About Engraved Jewelry Option

You can customize your jewelry pieces by choosing to engrave your messages on pendant or charms back. Please double-check your spelling and any specific dates or numbers before placing your order.

We are not responsible for spelling or any other engraving errors made by the customers. If you noticed that you made mistakes on engraving, please contact our customer service as soon as possible. You can cancel or modify your order within 24hrs of the order holding time.

After 24 hours, your order has already been placed in production and can no longer be modified.


Damaged/Incorrect Order


At Zahara Jewelry, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printed jewelry or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items

All we need is your name, email, order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by e-mail, phone call, texting as soon as possible. 

e-mail: /

One of our helpful support staff will organize a reprint or a refund for you!

Note: Customer's report must be made within 7 business days from the delivered date.

Order not received

If your item has not arrived within 30 days for US orders and 45 days for international orders. Contact one of our customer service team through our Contact Us page or for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)



Since your product is custom printed just for you, we do not take returns. We will replace defective items or incorrect items simply by receiving a photograph showing the specific problem with the product and by including the order number.

To get a free replacement order or refund:

Please provide us

Name / email
Order Number
Brief Description of Defects/ Damaged Part or Incorrect Item
Clear Picture of Defective/ Damaged Part/ or Incorrect Item

Please make sure that 
The product was received in the last 7 days.
The product is the unworn and unused condition.
The product itself or the printing is defective, engraved message error (made by production), the final product is different than the one you ordered.

If you have more questions or inquires about Return & Refund, feel free to contact our customer service at