RETURN & REFUND POLICY
Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Each order is custom and printed on-demand, therefore we do not accept returns unless there is a defect in the product. In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days.
If there is a defect and you do not want a replacement, a refund will be provided.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
For Modifications or Cancellations
1. Name and email on the order.
2. Order number.
3. The changes that need to be made.
Damaged / Incorrect Order
At Zahara Jewelry, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing, or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print, or the damaged area of the item. Please contact us by email at firstname.lastname@example.org and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within 30 days after having ordered, contact us through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)